RESPONSIBILITIES:

Essential Functions

• Provide leadership for the Admissions staff including hiring, training, coaching, and providing professional developmental opportunities.
• Manage day-to-day workflow and processing in the Admissions Office.
• Lead and participate in campus recruitment activities/events.
• Work with the Director of Enrollment Management to develop a strategic, data-driven new student Admissions recruitment plan.
• Manage the Information desk and personnel.
• Ensure compliance with federal, state, and college regulations concerning student admissions.
• Work with the Director of Enrollment Management to create efficiencies in processes.
• Work with Student Services to provide support to students.
• Develop and maintain close working relationships with other educational entities and organizations.
• Ensure HutchCC’s CRM is leveraged to streamline communication, create workflow automation, and provide real time reporting.
• Integrate recruitment planning with retention planning.
• Work closely with the Outreach team to ensure prospective students are connected to front line service providers, Admissions, and responsive faculty and staff.
• Optimize the use of the technology for optimal back- and front-end user experience from inquiry to application to enrollment.
• Serve on college committees to collaborate and support college Marketing, Strategic Enrollment Management (SEM), recruiting, and academics.
• Oversee the budget for Admissions.
• Coordinate Admissions activities with various institutional stakeholders.
• Develop, coordinate, and present workshops for faculty, students, prospective students, staff, and community groups on recruitment related topics.
• Review and determine eligibility of prospective students.
• Develop, execute, and access office policies, procedures, and data processing systems of the Admissions Office.
• Mange the institutional chatbot. Review usage, response times, and follow up from internal stakeholders.
• Ensure necessary updates are made to the institutional chatbot.
• Ability to handle difficult situations with diplomacy.
• Ability to maintain confidentiality of all matters and information.
• Ability to work with minimal supervision and to initiate and work on projects independently, as time permits.
• In collaboration with Financial Aid and Endowment, manage scholarship resources consistent with strategic initiatives and overall goals.
• In partnership with Marketing, collaborate in the development of communication strategies and materials to serve the college’s enrollment objectives.
• Experience working with multiple computer systems.
• Create strong relationships on and off-campus. Partner with Admissions staff at other institutions.
• Arrive on time for work, attend work regularly, and successfully complete the responsibilities of the position. Comply with HutchCC policies, procedures, and practices.

SECONDARY: 

• Must be available for some travel and be able to work evening and weekend hours when required.
• Perform additional duties as assigned by the Director of Enrollment Management.

REQUIRED QUALIFICATIONS: 

• Master’s degree in Education, Leadership, Business, Human Services, Marketing, or Public Relations preferred. Five or more years’ experience in a high-performance, outcomes-driven team, focused on student services in higher education, project management, marketing/advertising communications and/or public relations.

DESIRED QUALIFICATIONS:

• Strong leadership skills that can motivate cross-functional teams of people toward project outcomes.
• Experience in organizing and leading multiple projects at once with different timelines, work teams, and modalities with outstanding problem-solving skills and critical thinking.
• Creative and innovative approach to project and communication plans using responsive marketing techniques.
• Experience using and maintaining a CRM and SIS system. Ability to work effectively with populations representing diverse backgrounds, life experiences, and abilities.

ADDITIONAL QUALIFICATIONS: 

• Physical requirements include excellent verbal, written, and listening communication skills; excellent organizational skills; ability and willingness to collaborate; ability to work independently; use appropriate judgment and to apply tact and courtesy in difficult situations; light to moderate, indoor work environment.
• Mental requirements include the ability to learn and comprehend basic instructions about the position.
• Physical and mental qualifications must be performed with or without a reasonable accommodation. The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.

SALARY and STATUS: 

The salary is commensurate with qualifications as determined by HutchCC administration. This full-time administrative staff position is 12 months annual, benefit eligible, at-will, and exempt.